Refund policy

All sales are final. We do not accept returns, provide refunds or allow for exchanges.

All items will resemble the colors shown in the photographs and videos as closely as possible but they may vary slightly. Our products are photographed professionally and we carefully check color matches but please understand that there might be some variance in color from the product you receive versus what you see on your computer / phone screen / printout. When printing on different materials (for example placements, runners, napkins, towels), the same color value will look a little different. Similarly, the same color value will look different when printed on a light versus a dark colored material. Because of this, we can’t guarantee color accuracy 100%.

If an item arrives damaged, you may be eligible to receive a replacement if (a) the item was delivered incomplete, not up to our standards or if no delivery was made and (b) a customer service request form is filled out within three (3) calendar days of the delivery date.

In certain circumstances, including substandard product delivery, a photograph of the delivered box and contents must be sent to us.

Any credits / replacement credits are not transferable or redeemable for cash.

Promotional credits for shipping may be issued for late deliveries.