FAQs

If you are looking for something not covered on this page, please send us a message or DM us on Instagram.

ORDERS / PAYMENTS

Yes! Please see our wholesale page for more information.

We accept everything that Shopify payments accepts, which includes Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay.

Absolutely. We take your personal information safety very seriously. To that end, our site is created with a SSL (secure socket layer) technology, which encrypts your information, protecting your personal data and credit card information. To check that your browser is secure, look for the lock icon at the bottom of the browser window.

Local and State sales tax will be charged according to laws of recipient’s mailing address.

SHIPPING

Please refer to our shipping policy for more information.

We currently only ship within the United States. Please contact us if you have other shipping needs.

Absolutely!

Most orders are prepared and sent to shipping within 2 business days.

RETURNS / EXCHANGES

Please refer to our refund policy for more information.

We are sorry if this is what you are experiencing—please get in touch with us ASAP so we can make this right.

All sales are final. We do not accept returns, provide refunds or allow for exchanges.

All items will resemble the colors shown in the photographs and videos as closely as possible but they may vary slightly.

Our products are photographed professionally and we carefully check color matches but please understand that there might be some variance in color from the product you receive versus what you see on your computer / phone screen / printout.

When printing on different materials (for example placements, runners, napkins, towels), the same color value will look a little different. Similarly, the same color value will look different when printed on a light versus a dark colored material.

Because of this, we can’t guarantee color accuracy 100%.

You may be eligible to receive a replacement if (a) the item was delivered incomplete, not up to our standards or if no delivery was made and (b) a customer service request form is filled out within three (3) calendar days of the delivery date.

In certain circumstances, including substandard product delivery, a photograph of the delivered box and contents must be sent to us.

Any credits/replacement credits are not transferable or redeemable for cash.

Promotional credits for shipping may be issued for late deliveries.

CARE INSTRUCTIONS

Please follow the care instructions detailed in the product description. In general, napkins can be machine washed and all other products should be spot washed until machine washing is needed. If you are unsure, please send us a message or DM us on Instagram.

CONTACT

If your question isn't listed here and you'd like to contact us, we recommend DMing us on Instagram or sending us a message via our contact page.

If you are in the Nashville area, please consider dropping by and saying hi!